Digital Delivery and Shipping Policy

Software access

MailSequence sells digitally delivered software subscriptions. After successful payment and account provisioning, access is made available through the MailSequence account associated with the email used at signup. We do not ship physical goods.

What requires customer setup

A subscription gives you access to the purchased software capacity, but operating the product requires compatible business inboxes, owned or authorized domains, DNS configuration, and lawful contact data. Customer-owned third-party accounts and subscriptions are not delivered by MailSequence.

Business inboxes and domains

If an order includes an optional business inbox or domain-related item, the order screen will identify it separately and show its price. Delivery may require you to provide configuration information, prove authorization, complete third-party verification, or wait for DNS and mailbox provisioning. These are digital services; no physical shipment is involved.

AI credits and top-ups

Included monthly AI credits are added to the account for the applicable billing cycle. Purchased top-ups are added electronically after successful payment. Credits are account features, have no cash value, and cannot be transferred or redeemed for money.

Delivery problems

If paid access or a separately purchased digital item is not available as described in the order, contact support@mailsequence.com with the account email and transaction or invoice ID. Do not send passwords, one-time codes, full card numbers, or mailbox credentials.

Seller and support

MailSequence is operated by Pranab Salian, L&T Emerald Isle, Powai, Mumbai 400076, India. GSTIN: 27AYKPS6503L1ZV. Email support@mailsequence.com or call +91 98908 91982.